This policy covers BlissLyng subscription plans, and sets the baseline for purchases made from creator stores.
If BlissLyng is not working for you, contact us within 7 days of a new subscription charge and we will refund it in full. Renewal charges can be refunded within 7 days if you have not materially used paid features in the new period.
Each creator sets their own return and refund terms, shown on their storefront policies page. Digital products are generally non-refundable once downloaded, unless the file is faulty or materially misdescribed.
Buyers: request a return or refund from your account portal (Account → Orders → Request return), or contact the seller directly. Creators: manage requests from Dashboard → Returns.
If a buyer and seller cannot agree, either side can escalate to BlissLyng support. We review the order trail and may refund from the seller's balance where the seller clearly failed to deliver.
Approved refunds are sent to the original payment method and typically arrive within 5–10 business days depending on the gateway and bank.